Case Management Market Analysis

The global case management market generated revenue of US$ 5,654.4 million in 2020 and is expected to reach US$ 8,665.1 million by 2025 with a CAGR of 8.9% in the forecast period. Continued advances and rising developments in the form of process automation, real-time business demands, and, most notably, growing cloud-based technologies offer a significant growth opportunity for the global case management market in the forecast period. The case management market report offers a comprehensive market analysis of the different segments and regions that lets readers make crucial business-related decisions with a wealth of information enclosed in this report. Also, the case management market report provides insights into numerous factors, such as market determinants, value chain analysis, emerging trends, growth opportunity analysis, porters five-fold model analysis and macro-economic factors, at a granular level that lets readers understand the past and present market scenario and also helps to predict the potential growth of the case management market in the forecast period.

Segment Analysis

• Solution segment accounts the dominating position in the market.  
  • Based on components, the case management market is segmented into solutions and services. The solution segment holds the dominating position in the market in 2020 and is expected to retain its dominance throughout the forecast period. Moreover, the service segment is further segmented into professional and managed services. The professional services segment accounts the dominant position in the market in 2020, whereas the managed services segment is projected to grow with the highest CAGR during the forecast period. 
• Cloud based deployment model is expected to grow with the highest CAGR. 
  • Based on the deployment model, the case management market is segmented into on-premises and cloud-based. The cloud-based deployment model is expected to grow with the highest CAGR during the forecast period. Moreover, the on-premises deployment model holds the dominating position of the market in 2020 and is expected to retain its dominance throughout the forecast period. 
• Large enterprises segment accounts the dominating position in the market. 
  • Based on enterprise size, the case management market is segmented into small & medium enterprises and large enterprises. The small & medium enterprises segment is expected to grow with the highest CAGR during the forecast period. Moreover, the large enterprise segment holds the dominating position in the market in 2020 and is expected to retain its dominance throughout the forecast period. 
• Service request segment accounts the dominating position in the market. 
  • Based on application, the case management market is segmented into service request, fraud detection and anti-money laundering, investigation management, incident management, legal workflow management. The incident management segment is expected to grow with the highest CAGR during the forecast period. Moreover, the service request segment holds the dominating position in the market in 2020 and is expected to retain its dominance throughout the forecast period. 
• Government segment account the dominating position in the market. 
  • Based on industry, the case management market is segmented into government, banking, financial services, and insurance (BFSI), healthcare, it and telecom, retail, manufacturing, others. The government sector holds a leading market position in 2020 and is projected to stay leading over the forecast period. In addition, the retail sector is expected to grow with the highest CAGR in the forecast period. 
• North America accounts the dominating position in the market. 
  • Based on the region, the case management market is segmented into North America, Europe, Asia Pacific, Middle East & Africa, and Latin America. North America has a dominant position in the market in 2020 and is predicted to remain dominant over the projected period. The United States and Canada are the largest market-driven countries in the world. Moreover, Asia Pacific is projected to rise at the fastest CAGR in the forecast period. China, India, and Japan are some of the major market-driven countries in the world. 
• Case Management Market Players: 
  • Some of the major players of case management market are AINS, Appian, Dell Technologies Inc., DST Systems, Inc., International Business Machine Corporation, Kofax Inc., Micropact, Newgen Software Inc., Pegasystems Inc., Pulpstream. The study also focuses on different business or inorganic market growth strategies through technology advancement, business expansion, alliances and mergers and acquisitions to create disruptive technologies and consumer networks. 
• Key questions the report answers 
  • Which factors will contribute to a change in the demand for case management during the evaluation phase?
  • What are the major driving factors that accelerate the growth of the market?
  • What are the restraints which hinders the growth of the market?
  • What segment offers the most development opportunities?
  • Which region provides the key growth opportunity to the market?
  • Who are the major industry players?
  • What are the key strategies adopted by the market players?